SAAS Cloud Application Engineer

Responsibilities

• Oversee complex technical projects and initiatives that have significant risk and business impact
• Perform and guide complex SaaS cloud systems configurations to align with organizational needs
• Act as the primary technical resource for assigned workstreams
• Promote key cloud methodologies, approaches, and market trends
• Review and edit functional and technical project deliverables to assess cloud capabilities and potential solutions
• Align product roadmaps and features with SaaS vendor release cycles
• Manage the SDLC process from requirement intake to deployment
• Consult and support internal customers as a trusted advisor
• Design and document technical solutions to functional system requirements
• Assist with the development and enhancement of practices, procedures, and instructions
• Develop and maintain strong working relationships with team members, subject matter experts, and leaders; work with senior management on complex issues
• Lead medium to large projects and initiatives
• Mentor lower level staff

Qualifications

• Bachelors degree in Business Administration, Management/Information Systems, or equivalent training, education, and experience
• 7-10 years of experience in absence /Time & Labor
• Subject matter expert within business area/specialization with understanding of interrelationships of different disciplines
• Advanced skill in SaaS cloud developer tools such as Visual Builder Studio (VBS), Visual Builder Cloud Services (VBCS), Generative AI Chatbots, and Content/Knowledge development
• Advanced skill with case management and ticketing systems, such as Service Now, ADO or Jira
• Advanced skill to work independently with limited guidance and as part of a team, and experience with guiding and mentoring others
• Advanced interpersonal skills including the ability to interact effectively with external contacts and all levels of management and staff
• Advanced knowledge of SaaS Cloud functional/technical data flows, notifications and integrations between various applications
• Advanced knowledge of cloud technologies, AI concepts, and related duties such as designing, planning, administering, developing, or maintaining cloud-based applications.
• Advanced functional knowledge of current cloud technologies, competition, and trends
• Proven leadership and stakeholder management skills with the ability to influence executive decisions

Job Type: Full-time

Pay: $85,720.00 - $105,155.00 per year

Schedule:

• 8 hour shift
• Day shift

Work Location: Remote